Issue with Marketing Automation messages and conversations

Incident Report for myFitApp

Resolved

This incident has been resolved.

Posted Mar 17, 2026 - 13:22 GMT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Mar 17, 2026 - 13:11 GMT

Identified

The issue has been identified and a fix is being implemented.

Posted Mar 17, 2026 - 12:51 GMT

Investigating

We are currently investigating an issue with Marketing Automation where:

1) Conversations are not showing
2) Push messages are being sent but do not appear in a conversation
3) Push messages are being accessed from the phone but no message appears when pressed

Posted Mar 17, 2026 - 12:24 GMT

This incident affected: Cockpit and Core Services.